Avainsana-arkisto: Viestintä

Boundary Actors in User-Developer Communication

Abstract: Boundary actors are individuals located and acting in the intersection of different groups intended to enhance and support communication and learning across group boundaries. We review 13 articles addressing boundary acting in user-developer communication in IS journals and identify different tasks of, and requirements for boundary acting in cross-boundary communication. The findings are reflected upon a layered model of communication. The model identifies different layers of meta-knowledge that human beings use for interpreting messages: social knowledge, working knowledge, content knowledge, symbolic knowledge, and computational knowledge. Communication is not possible without this meta-knowledge. Our findings suggest that social knowledge is needed for understanding and learning to take place in boundary acting. By constituting the wider context of the communication situation, social knowledge seems essential for correct interpretations to occur also on the other layers of communication. It is necessary for people who communicate to acknowledge and adopt each other’s meta-knowledge to be able to achieve mutual understanding in a communication situation.

Reference: Koskinen, M. & Pirinen, A. 2007. Boundary Actors in User-Developer Communication. In T. Tiainen, H. Isomäki, M. Korpela, A. Mursu, P. Nykänen, M.-K. Paakki & S. Pekkola (Eds.) Proceedings of the 30th Information Systems Research Seminar in Scandinavia – IRIS30. Net Publications D-2007-9, Department of Computer Sciences. Tampere, Finland: University of Tampere.

Available online: 2007-IRIS30.pdf

The Human Context of Information Systems

Abstract: In its past, IS research has focused on IT and the organizations that use IT. Human issues have been studied in HCI and the Human Factor Studies of MIS. Yet recently a new wave of attention has emerged to focus more explicitly on issues rising from the human context of information systems. Studies in this area are still scattered, but there seems to exist a common paradigmatic orientation in their basic assumptions of human beings and their interaction. The end-users of information systems should be seen holistically as physical, cognitive, emotional, and social beings, whose communication is rich and uses multiple media. These views add to and improve our understanding of information and knowledge effective in various kinds of human-oriented information systems.

Reference: Koskinen, M., Berki, E., Liimatainen, K. & Jäkälä, M. (2005). The Human Context of Information Systems. Proceedings of the 38th Hawaii International Conference on System Sciences, HICSS-38, 4.-6.2005, Big Island, Hawaii.


Available online: https://ieeexplore.ieee.org/document/1385685
Available also at ResearchGate: see page.